Frequently Asked Questions
Everything you need to know about our microdrinks and more.
What is a Waterdrop® microdrink?
A microdrink is a small, sugar-free cube that adds delicious fruit and plant extracts to your water, helping you drink more water and reduce plastic waste.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your products vegan and gluten-free?
Yes, all our microdrinks and microteas are 100% vegan, gluten-free, and contains no artificial preservatives.
What is your return policy?
We offer a 14-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on food items that have been opened.
Do the cubes contain caffeine?
Most of our flavors are caffeine-free. However, specific blends like SHIRO or NERO contain natural caffeine from sources like green tea or guarana extract.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.